GTA Virtual Tours
Service Agreement
Clear expectations make the job easier for everyone. These terms cover booking, payment, access, delivery, media use and the practical details of working with GTA Virtual Tours.
01 · Booking & Scheduling
Appointments are requests until confirmed.
A requested date or time is not considered booked until GTA Virtual Tours confirms the appointment directly with the client. Availability depends on location, daylight, service requirements and existing bookings.
GTA Virtual Tours may decline or reschedule an appointment when weather, safety, access, equipment, staffing or other conditions make the requested work impractical or unsafe.
02 · Property Readiness & Access
The property should be ready when the photographer arrives.
The client is responsible for arranging access and for having the property reasonably prepared before the appointment. GTA Virtual Tours is not responsible for cleaning, staging, moving furniture or performing extensive property preparation.
If access cannot be provided, or if the property is not reasonably ready for the booked work, GTA Virtual Tours may delay, reschedule or leave the appointment. A fee of up to $50 may apply.
See the preparation checklist →03 · Cancellation & Rescheduling
Give us 24 hours whenever possible.
There is no cancellation charge when at least 24 hours’ notice is provided. Cancellations or rescheduling with less than 24 hours’ notice may result in a $50 fee.
04 · Pricing & Payment
Published pricing applies to normal work within the stated limits.
Published prices apply to standard residential listings and services within the conditions described on the GTA Virtual Tours website. Larger properties, unusual assignments, custom work or travel outside the regular service area may require additional charges. Any additional charge will be disclosed before the appointment is confirmed whenever reasonably possible.
For new or unestablished client accounts, GTA Virtual Tours may require payment before a photographer is dispatched to the shoot. Established clients may be offered different payment timing at GTA Virtual Tours’ discretion.
Cash may be accepted. Cheques are not accepted. Any other available payment method will be communicated at booking or invoicing.
05 · Client Information
We rely on the information you provide.
The client is responsible for providing accurate property details, address information, access instructions, requested services and other information needed to complete the assignment. GTA Virtual Tours is not responsible for delays, incorrect pricing or missed work caused by inaccurate or incomplete information supplied by the client.
06 · Photography & Delivery
Photography is delivered fast and in useful formats.
Standard real estate photography is supplied as MLS-ready and print-quality JPEG files. Routine photo finishing may include blue-sky replacement when needed. The standard Photography + Tour service normally includes 40 professional photographs, subject to the needs and practical limits of the property.
Photography is normally delivered the same day as the shoot. 3D Tours and standard video may require up to approximately 36 hours for processing and delivery.
Turnaround for Reels, Virtual Staging / Day-to-Dusk and other edited or custom media may vary according to the work required.
07 · Hosted Property Tours
Six months of hosting is included.
Hosted property tours remain online for six months from delivery unless otherwise agreed. If additional hosting is required, the tour can be extended for another 12 months for $30.
08 · Copyright & Licence
You can market the listing. GTA Virtual Tours retains copyright.
GTA Virtual Tours retains copyright in photographs, video and other media it creates unless a separate written agreement says otherwise.
The paying client receives a non-exclusive licence to use the delivered media to market the photographed property during its current listing or sale. This includes use on MLS systems, brokerage websites, real-estate listing portals, social media and printed listing materials.
The licence does not automatically transfer to unrelated third parties. Builders, designers, stagers, publications, subsequent listing agents, vendors or other commercial users must obtain separate permission from GTA Virtual Tours before reusing the media for their own purposes.
09 · Floor Plans
Floor plans are provided as real-estate marketing aids.
They are approximate and are not architectural, engineering, appraisal or construction documents.
10 · Aerial Photography & Video
Aerial work depends on safe and lawful flight conditions.
Drone photography and video are subject to weather, wind, airspace restrictions, site conditions, safety considerations and lawful flight availability. GTA Virtual Tours may postpone, modify or cancel aerial work when conditions do not permit a safe or lawful flight.
11 · Virtual Staging / Day-to-Dusk & Digitally Altered Images
Digitally altered images should be used transparently.
Virtual Staging / Day-to-Dusk services create digitally altered versions of original photographs. For Virtual Staging, GTA Virtual Tours provides both an unbranded version and a version visibly watermarked “Virtual Staging”, giving the client options for appropriate use and disclosure.
The client is responsible for complying with MLS, brokerage, advertising and platform rules governing altered imagery, virtual staging and disclosure.
12 · Travel
Travel charges are disclosed before confirmation.
Additional travel charges may apply to properties outside GTA Virtual Tours’ regular service area. Any applicable travel fee will be disclosed before the appointment is confirmed whenever reasonably possible.
13 · Property, Safety & Liability
Reasonable care on every appointment.
GTA Virtual Tours will use reasonable care while working at the property. The client is responsible for identifying hazards, restricted areas, fragile items, pets, access concerns or other conditions that could affect the safety of people, equipment or property.
The client agrees to ensure that GTA Virtual Tours and its photographers or contractors have lawful permission to enter and photograph the property.
To the extent permitted by applicable law, GTA Virtual Tours is not responsible for indirect, incidental or consequential losses arising from delays, weather, equipment failure, third-party platforms, hosting outages, property conditions or circumstances beyond its reasonable control.
14 · Acceptance
Booking a service means accepting these terms.
By booking, authorizing or paying for GTA Virtual Tours services, the client acknowledges and accepts this Service Agreement, unless a separate written agreement has been made.
This agreement is written in plain language for operational clarity. Because it contains contractual and liability terms, GTA Virtual Tours may have it reviewed by legal counsel from time to time.
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