Our Service Agreement

Scheduling Appointments

GTA Vitual Tours makes appointments based on availability. Often Tours can be scheduled for the following day. However we make no guarantee of next day availability. At all times we try to accommodate our clients at our next earliest availability.

Our photographer will arrive at the property on time and the property should be ready for the photo shoot or other on-site service. If our photographer arrives at the property and does not have access to provide service (whether via lock-box or agent/owner) within a reasonable time or if the property is not ready, our photographer may not provide service and you will need to reschedule a new appointment with GTA Vitual Tours. Such circumstances are considered a cancellation and a $50 CAD fee will be applied.

If you need to reschedule an appointment for on-site services, you must notify GTA Vitual Tours at least 24 hours before the pre-scheduled on-site service time. We will reschedule the appointment to proceed at our next availability.

Cancellation/Postponement Policy

Cancellations & postponements must be received no later than 24 hours prior to the scheduled on-site service appointment via phone/email; cancelling/postponement within 24 hours of a booked appointment is subject to Cancellation Fee of $50.

Client can NOT cancel the order if the on-site service has been done.

Photographs

The photograph resolution for all packages will be maximum of 2400 x 1600 pixels and minimum of 1000 x 600 pixels. The Panorama(s) will have a height of approximately 1000 pixels and a width maximum of 5,000 pixels. The photograph(s) and the Panorama(s) will be in the JPEG format (.JPG or.JPEG file extension). Photograph and panorama choices will be based on the discretion of our photographer if client does not specify the specific shoot locations before or during the appointment.

Accessing Your Photos & Virtual Tour

GTA Vitual Tours will combine all photos, videos, 3D tours and provided listing information to your hosted Virtual Tour which includes all necessary navigation. Your Tour will expire in 6 months from publication date. Client may pay $30 Extending Fee for additional 6 months publication.

The Virtual Tour will be under our domain and we are not responsible for transferring the data to a different website.

A link will also be provided at the time of the Virtual Tour upload to download all photography for MLS & printing use.

Pricing

All quoted service prices by GTA Vitual Tours shall be based on the real information of the property, such as the property size and location which shall be provided by Client accurately. If the information Client provides is incorrect and cause a price discrepancy, we will adjust the final price based on the correct information and Client must pay the updated price.

Additional work above and beyond our Virtual Tour Services may be performed by special request only at our charge of $60/ hr. GTA Vitual Tours may update our pricing at any time without notice. Up to date pricing is available here or by calling 647 608 3724.

Payment

Clients can make payment during the on-site service by cash or cheque. After we finish the service, we will send the e-invoice to the Client's email. Clients can make online payments by email transfer or credit card. New Clients are required to submit payment no later than close (7:00pm) the day prior to the scheduled appointment. Email transfer payments will not be processed until on-site service is complete. Failure to submit payment will result in cancellation.

Turnaround Times

GTA Vitual Tours will have your photography and photo slideshow uploaded on the same day as your shoot. 3D and Video Tours may take up to 36 hours to process from your appointment time & will be added to your Tour Package once processing is complete. In all cases GTA Virtual Tours will upload your media as soon as it is ready.

Properties Outside the GTA

There is an additional Outside Service Area charge of $20 - $40 CAD for appointments scheduled outside of but within the general area of the GTA. The Outside Service Area Fee compensates some of our time in traffic, wear-and-tear on vehicles, and fuel costs for the extended travel.

Liability

Client will assume all risk for damage and loss resulting from the preparation, assembly, use and operation of GTA Vitual Tours products and services. Client agree to release GTA Vitual Tours from all liability for any damage or loss resulting from Client use of the products and services. Client will indemnify GTA Vitual Tours against all claims and expenses, including legal fees, on a full indemnity basis, arising from injury to person or property resulting from the preparation, assembly, use and operation of the products and services.

Photo Copyrights and Usage

All works produced for the Client may be used by that Client for general marketing associated with the current sale of the photographed property in accordance with local MLS rules. Marketing in larger publication or as a special feature in print requires that photos are marked with the following copyright notice near the photos printed: “Copyright ©GTA Virtual Tours". Copyright in work (photos, videos, floor plans and other artistic and intellectual property) shall be owned entirely by GTA Vitual Tours.

A license is granted only to the Client and not to any third party. The license is only valid from the time full-payment for services has been made. Client agrees that any usage of the photos by a third party, including but not limited to architects, builders, stagers, designers, sellers, or buyers is prohibited unless approved in writing by GTA Vitual Tours.