FAQs
A Virtual Tour can be thought of as a walking tour of your home, detailing the special features and overall layout of your property, both inside & out. However there is a lot more to it than that and so we've answered some of our most commonly asked questions below. If you're new to the world of Virtual Tours this is a good place to learn the basics. If you have any other questions at all, head on over to our contact page and give us a shout.
Frequently Asked Questions
What areas do you service?
We service the GTA from Oshawa to Oakville & from Downtown Toronto to Newmarket. Have a listing outside of the area? We may service your area. However, there are some areas that are simply too far outside the GTA for us to service efficiently. Get in touch to find out if we can service your listing!
How do I schedule a Tour?
Tours can be scheduled by phone, text or email. Either way we'll be in touch to finalize your appointment.
When can I schedule a Virtual Tour for?
We schedule Tours 7 days a week from 10am to 4pm.
What does the homeowner need to do to get ready?
Head on over to our Tour Preparation page to make sure your clients are ready to have their homes looking as beautiful as possible when our photographer arrives.
What if I have to reschedule an appointment?
There is no charge for cancelling an appointment with 24 hours notice. Cancelling or rescheduling with less than 24 hours notice may result in a $50 cancellation fee. To learn more about our service agreement click here.
How many pictures can I expect to have?
Our tour packages come with between 35 to 45 High Definition photos of your property. Depending on the size of your property, this number may be slightly higher or lower. Learn more about our Virtual Tour packages here.
When can I expect my Virtual Tour to be posted online?
Whichever Tour package you choose, your photos and photo slideshow will always be uploaded on the same day as your shoot. Our 3D and Video Tours may take up to 36 hours to process from the time of your appointment and will be added to your Tour the minute processing is complete.
When will my Virtual Tour Expire?
Your virtual tour will expire after a six month period. Each virtual tour can be renewed on a biannual basis.
Where can I go to see my Tour? What if I want to place it on another website?
We will supply you with the link to your Virtual Tour as well as provide you with a link to download your photos in both MLS and Print quality so that you can place them onto your website, realtor websites, printed materials or anywhere else that you like.
I have other questions. Where can I direct them?
There are a lot of ways to get in touch with us and all of them will get you a prompt response. Head on over to our contact page and choose the option that's easiest for you.